Privacy Policy

Effective Date: 12.02.2025

UTILHELP SOFTWARE & SOLUTIONS SRL (“Company,” “we,” “our,” or “us”) operates Subpage, a software-as-a-service (SaaS) platform. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information.

1. Information We Collect

We collect different types of information when you use our Service, including:

1.1 Personal Information

  • Name, email, and message details when contacting us via Tawk.to.
  • Payment details when subscribing to a paid plan (processed via Stripe).
  • Email addresses submitted in lead magnets (verified via MillionVerifier for premium users).

1.2 Automatically Collected Data

  • Usage data collected via Google Analytics (e.g., IP address, browser type, pages visited, time spent on our platform).
  • Server logs for security and debugging purposes.

1.3 User Content

  • Files uploaded by users, stored on AWS.
  • Contributions to the public roadmap, managed via Featurebase.
  • Documentation interactions tracked via GitBook.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process payments and subscriptions through Stripe.
  • Offer customer support through Tawk.to.
  • Improve our AI-related services using OpenAI and Google Cloud Run.
  • Verify email validity using MillionVerifier.
  • Analyze platform usage with Google Analytics.
  • Store and process files via AWS.
  • Manage feature requests and documentation via Featurebase and GitBook.

We do not sell your personal data to third parties. Data is only used internally to improve and operate our platform.

3. How We Share Your Information

We only share data with third-party service providers as necessary:

  • Hosting & Storage: OVHCloud (VPS), AWS (file storage).
  • AI Services: Google Cloud Run, OpenAI.
  • Payment Processing: Stripe.
  • Analytics & Customer Support: Google Analytics, Tawk.to.
  • Feature Management: Featurebase.
  • Documentation: GitBook.
  • Email Verification: MillionVerifier (only for premium users verifying lead magnet form submissions).

All third-party providers have their own privacy policies governing data handling. We recommend reviewing their respective policies.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze user behavior and improve our services. By using our platform, you consent to the use of cookies.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of stored data.
  • Secure access controls.
  • Regular security audits.

However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict processing or object to data usage.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hi@subpage.co.

7. Data Retention

We retain your data only as long as necessary to fulfill our obligations. After that, data is securely deleted.

  • Lead data & analytics: Retained for up to one year.
  • Payment records: Retained as required for financial and legal purposes.
  • Customer support data: Retained based on necessity.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy policies or practices.

9. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children.

10. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

UTILHELP SOFTWARE & SOLUTIONS SRL
Bucharest, Romania
Email: hi@subpage.co